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	<title>bahrurBlog</title>
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	<description>on productive Office IT solutions for Small &#38; Medium Businesses</description>
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		<title>Seamless integration of SharePoint based Knowledge Base in Microsoft Outlook</title>
		<link>http://www.bahrur.info/?p=329</link>
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		<pubDate>Thu, 23 Feb 2012 07:11:09 +0000</pubDate>
		<dc:creator>Bahrur Rahman</dc:creator>
				<category><![CDATA[Information Retrieval Systems]]></category>
		<category><![CDATA[Knowledge Base & Expert Systems]]></category>
		<category><![CDATA[Team KB for Outlook & SharePoint]]></category>
		<category><![CDATA[KB]]></category>
		<category><![CDATA[Knowledge Base]]></category>
		<category><![CDATA[Knowledge management]]></category>
		<category><![CDATA[Office 365]]></category>
		<category><![CDATA[Office 365 Knowledge Base]]></category>
		<category><![CDATA[PDF]]></category>
		<category><![CDATA[SharePoint based Knowledge Base]]></category>
		<category><![CDATA[SharePoint KB]]></category>
		<category><![CDATA[SharePoint Knowledge Base]]></category>

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		<description><![CDATA[It&#8217;s simple! Computers are so much engraved in today&#8217;s businesses, but in the end, the ultimate goal is all about maximizing knowledge wealth and enhancing human intelligence. And for any company, this acquired intelligence is the single most valuable asset. When such intelligence is utilized, shared and factored in, innovation and inventions take precedent, spiraling <a href='http://www.bahrur.info/?p=329'>[...]</a>]]></description>
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		<title>Overcoming the limitation of SharePoint based Issue Tracking system &#8211; Part II</title>
		<link>http://www.bahrur.info/?p=305</link>
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		<pubDate>Tue, 31 Jan 2012 19:11:01 +0000</pubDate>
		<dc:creator>Bahrur Rahman</dc:creator>
				<category><![CDATA[Helpdesk & Issue Tracking]]></category>
		<category><![CDATA[Issue Tracker for Outlook & SharePoint]]></category>
		<category><![CDATA[Knowledge Base & Expert Systems]]></category>
		<category><![CDATA[Helpdesk]]></category>
		<category><![CDATA[Incident Management]]></category>
		<category><![CDATA[Issue Tracking]]></category>
		<category><![CDATA[Office 365]]></category>
		<category><![CDATA[SharePoint based Issue Tracking]]></category>
		<category><![CDATA[SharePoint Helpdesk]]></category>
		<category><![CDATA[SharePoint Knowledge Base]]></category>
		<category><![CDATA[Trouble Ticket]]></category>

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		<description><![CDATA[(This is the second part of the previously published blog &#8216;Overcoming the limitation of SharePoint based Issue Tracking system &#8211; Part I&#8217;. You can find the first part here) I wonder how a support team can work together and collaborate on issues without some form of tracking and ticketing mechanism put in place in the <a href='http://www.bahrur.info/?p=305'>[...]</a>]]></description>
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		<title>It&#8217;s here! Office 365 support on our products!</title>
		<link>http://www.bahrur.info/?p=269</link>
		<comments>http://www.bahrur.info/?p=269#comments</comments>
		<pubDate>Sat, 19 Nov 2011 15:54:07 +0000</pubDate>
		<dc:creator>Bahrur Rahman</dc:creator>
				<category><![CDATA[Data Publisher for Outlook and SharePoint]]></category>
		<category><![CDATA[Team Helpdesk for SharePoint and Outlook]]></category>
		<category><![CDATA[Team TimeSheet for Outlook and SharePoint]]></category>
		<category><![CDATA[TimeSheet Reporting]]></category>
		<category><![CDATA[claim-based authentication]]></category>
		<category><![CDATA[Helpdesk]]></category>
		<category><![CDATA[Issue Tracking]]></category>
		<category><![CDATA[Office 365]]></category>
		<category><![CDATA[SharePoint]]></category>

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		<description><![CDATA[By now, most of you might be aware of latest Microsoft&#8217;s Cloud based Office collaboration  and services &#8211; Office 365. The offering consists of Office Professional Plus, Exchange Online, SharePoint Online and Lync Online. In the last few months, Office 365 has grown tremendously and widely adopted by small and medium businesses. Add to that, <a href='http://www.bahrur.info/?p=269'>[...]</a>]]></description>
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		<title>Overcoming the limitation of SharePoint based Issue Tracking system &#8211; Part I</title>
		<link>http://www.bahrur.info/?p=252</link>
		<comments>http://www.bahrur.info/?p=252#comments</comments>
		<pubDate>Sun, 16 Oct 2011 19:36:02 +0000</pubDate>
		<dc:creator>Bahrur Rahman</dc:creator>
				<category><![CDATA[Helpdesk & Issue Tracking]]></category>
		<category><![CDATA[Content Management in SharePoint]]></category>
		<category><![CDATA[Helpdesk]]></category>
		<category><![CDATA[Issue Tracking]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Outlook add-in]]></category>
		<category><![CDATA[SharePoint Integration]]></category>
		<category><![CDATA[Support Requests]]></category>
		<category><![CDATA[Tickets]]></category>

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		<description><![CDATA[For any product or project life-cycle, issues from end-users and workers are inevitable. Any business processes that require the organization or team to track a high volume of issues or tickets, such as customer help-desk, sales leads or project activities, needs a defined and structured methodology of issues collection, assignment, deployment and resolution.  This is <a href='http://www.bahrur.info/?p=252'>[...]</a>]]></description>
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		<title>PDF Document Exporter add-in: A must have companion for business and power users of Microsoft Outlook</title>
		<link>http://www.bahrur.info/?p=225</link>
		<comments>http://www.bahrur.info/?p=225#comments</comments>
		<pubDate>Sun, 09 Oct 2011 04:25:54 +0000</pubDate>
		<dc:creator>Bahrur Rahman</dc:creator>
				<category><![CDATA[Document Conversion]]></category>
		<category><![CDATA[Document Export]]></category>
		<category><![CDATA[Document Exporter for Outlook]]></category>
		<category><![CDATA[General Category]]></category>
		<category><![CDATA[Inbox Management]]></category>
		<category><![CDATA[Archive]]></category>
		<category><![CDATA[Email to PDF]]></category>
		<category><![CDATA[PDF]]></category>
		<category><![CDATA[XPS]]></category>

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		<description><![CDATA[With presence on about 500 million computer systems, Microsoft Outlook is by far the most widely used email application in the world. It is more so entrenched in the business community, where it is not only used for email exchange, but also as a personal organizer able to handle just about everything from your email <a href='http://www.bahrur.info/?p=225'>[...]</a>]]></description>
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